At Travelvirus
we strongly hope that your holiday will live up to the expectation
.Kindly read the following information to help you get the
best out of your holiday.
Terms & Conditions
These terms and conditions are designed to protect both you as the customer and us as the supplier.
Privacy Policy
We respect our customers and treat there information as we would like to be treated. We do not share information and we do not send unsolicited E-mails.
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect -
The types of personal information collected:
Name
Date of Birth
Address
Email address
Phone number
Credit/Debit Card Information (optional)
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our special offers as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Email Usage
We use your email address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant news, but only with your permission. We will not pass your details on to any other relevant third parties that we think you may be interested in if you have requested us not to do this.
Payment procedure
For the booked services a part of the payment is to be made to hold the booking on confirmed basis with the hotels. The amount of advance payment will be decided according the nature of services and time left before the first booking of your to be provided.
Payments can be made through Cheque and bank transfers, paid locally or credit cards (for more details see under PAYMENT OPTIONS)
Upon receiving the payment you will get the confirmation from us and you are updated about the sent payment and balance payment if any to be made.
Important Information
Any exchanged information between you and Travelvirus will be kept confidential and will be used only for the tour and travel booking purpose. The payment gateway used by us is approved by VERISIGN and so gives you the highest standard of security. However your personal details (name, Email ID, address, Telephone number) will be used only to communicate with you in the matter of the services you asking us for.
Validity of our rates
Travelvirus intends to keep the rates as mentioned on the quote provided. There will not be any change of rates once agreed upon. However the quoted rates are subject to change without notice due to imposition of taxes on the fuel, changed Policy of hotels etc. In such an event an effort will be made to give a notice in as much in advance as possible.
Alteration
Any changes in the Hotel Booking arrangements must be informed immediately and we reserve the right to charge cancellation fees that may be incurred by failure to allow us sufficient time to amend the arrangements originally requested. Additional cost for changes of arrangements shall be borne by the Client.
Cancellations
Cancellations of tour will be charged as under:
1) >60 days 10% of the total amount of the booked tour.
2) 30 – 60 Days 50%
3) 0 – 30 Days 100%
Liability
Travelvirus, on behalf of its Management, Employees and associates notify that they act only as agents for the owners, contractors, and suppliers providing services of related arrangements for travel and therefore assume no responsibility for any injury or loss or delay to a passenger or property or indirectly from acts of God / violence or natural calamities etc.
Insurance
We recommend that all tourists must arrange adequate insurance cover against accidents, health hazard, missed flight connections, loss of baggage etc. for their entire journey prior to their arrival in India.
Delivery Schedule
Most of the tours are booked well in advance of your actual journey. Hence we are able to inform you in advance of any changes if so required
Shipping and Handling
We tend to use email as a method of communication for informing you of the relevant bookings done by us on your behalf and for other information. However no unsolicited emails will be sent.
Disclaimer
We work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs & consequences associated with all necessary information you use from this site. We are also not liable for any damages associated with use of this site however caused, incorrect details or information. If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site.
PRIVATE
TOURS
All our tours are private tours unless mentioned .Independent
travelers involved in our multi-centre itineraries are met
by our local associates at every station or airport and local
guides accompany all sightseeing tours. Exclusive tourist
vehicles with a chauffeur are provided with or without air-conditioning.
You have flexibility to change the start or finish time of
the day provided it fits in with the local logistics and stop
en route for any unscheduled photo stops.
HOTELS
There are many hotels of all grades from first class 3-4 star
to high quality 5 star plus. The standard hotels in the itineraries
are based upon 2-3 stars, deluxe itineraries will have 3-4
star quality hotels and luxury hotels include 5 star quality
hotels.
ACTIVITY HOLIDAYS
High quality diving holidays are also available in the Andaman
Islands and Lakshadweep Islands.
Trekking and other adventure holiday options are available
in Nepal and Bhutan. Check under respective headings
GROUP TRAVEL
we offer preferential rates for group (more than 6) travel.
Contact us prior to booking.
PAYMENT OPTIONS
As described on website.
HEALTH
General advice, please see
below:
•
Drink only bottled water and
check the seal is secure when you receive it.
•
Do not eat raw vegetables, unpeeled fruit,
and raw or uncooked seafood.
•
Avoid food and drink from street vendors
and restaurants that might have suspect refrigeration
and sanitary practices.
In order to minimize the effects
of the altitude, it is advisable to rest for a few hours upon
arrival. If you have any history of heart complaints, or if
you are over the age of 60, please check with your GP that it
is safe to visit these areas.
IMMUNIZATION
There are no compulsory vaccinations for travel to India. However
it is recommended that you are protected against- polio, tetanus,
typhoid, malaria and hepatitis A.
Regarding any inoculations or health precautions, Travelvirus
recommend that you consult your GP or travel clinic for personal
advice.
An inoculation against yellow fever is required if you have
visited any infected area within 5 days prior to arrival to
India.
PASSPORTS-
Please ensure that your passport is in order. It is your duty
to make sure that you have your passport with you.
VISAS
Visas are required for entry into India, Nepal and Bhutan.
Information on visas may be obtained from the respective Embassies
/ High Commissions at the addresses listed below:
INDIAN
HIGH COMMISSION
India House, Aldwych, London WC2B 4NA,
Tel: 0207836 8484. www.hcilondon.net
If you are traveling to The Lakshadweep Islands, Andaman
Islands or Sikkim you will require a special permit along
with a standard India tourist visa. Travelvirus will help
you with these for a nominal charge.
ROYAL
NEPAL EMBASSY
12 A, Kensington Palace Gardens, London W8 4QU,
Tel: 0207229 1594. www.nepembassy.org.uk
TIBET
CONSULAR SECTION
Chinese Embassy, 31 Portland Place, London,
W1N 3AG, Tel: 0891 880808 (24hr advice),
Tel: 020 76311430 (Between 2-4pm Visa section).
Bhutan/Tibet/Indian Islands Permit can be arranged
by us through our associates. However, a small charge would
be applicable.
Sri Lanka - all major countries nationals
are provided with a visa free for 30 days on arrival and payment
of fees. Information about these matters or related items
is given in good faith but without responsibility on our part.
For further details visit http://www.immigration.gov.lk/
It is your responsibility to ensure that
you hold the correct and valid travel documents including
visas for all countries to be visited. Kindly check the travel
information given with each country.
FLIGHT TICKETS
It is important that your local agent reconfirms your onward
flight tickets. This is not required for your outward journey,
but in some instances vital for the return at least 72 hours
before the flight.
TRANSPORTATION
The roads can be very unpredictable and can be bumpy and pot-holed.
Journey times can vary due to change in road conditions. This
is beyond our control.
TIPPING
It is entirely at your discretion. However, as a rough guide,
if service is not included in the bill 10% is usually the accepted
amount.
FOREIGN AND COMMONWEALTH OFFICE ADVICE
You are strongly advised to check advice concerning travel
to India prior to booking your holiday. We can take no responsibility
for any cancellation by you on account of this matter
TIME DIFFERENCE
Indian standard time is 5 and ½ hrs ahead of GMT.
Nepal is about 6 hrs ahead of GMT.
EXCHANGE CONTROL
Most banks and large hotels have money-changing licenses where
foreign currency and Travelers Cheques can be cashed.
DRESS & MISCELLANEOUS ITEMS
Cotton-based materials are better in warm climates. Even during
warmer times, evenings can become cool, so light sweaters
and long-sleeved shirts are required. Cold weather items must
be taken during winter in higher hill stations and the Himalayas.
Remember swimsuits and beach clothing. Sun glasses and high
factor UV protection is needed in all weathers
STANDARDS
Many of our destinations are off the main tourist trails,
and standards of accommodation and service cannot be compared
directly with developed nations. Roads can be bumpy, transport
and driving standards are certainly different with power supplies
erratic. However we aim to obtain the best available services
in each area, but sometimes circumstances are beyond our direct
control.
